Software developed by CrystalIDEA is available on a try-before-you-buy basis, there are free Demo versions you can download to ensure that you can fully experience it prior to making your purchase. When available, documentation for software is also available on-line. We encourage you to review the documentation and try the software prior to making your purchase to ensure that it meets your requirements. To help you make the right decision, you can always contact us.
Since all of our products are intangible irrevocable goods (digital software), delivered instantly once payment is received, they come with a 30-Day Honor-Based Money-Back Guarantee. Honor-based means we will be glad to return your investment providing that:
If you are not satisfied with software purchased directly from CrystalIDEA, please contact our Customer Service within 14 days of your purchase to receive a refund.In case you are issued a refund, it should appear on your credit card statement within 7 to 10 business days. Upon receiving a refund you shall cease all use and destroy all copies, full or partial, of the Software for which you no longer possess a valid, purchased license. All issued license keys are revoked and you will loose the ability to use the refunded products.
CrystalIDEA may decline refund claims in the following cases:
Please contact us if you have any questions about CrystalIDEA or any of its products